Returns & Refunds Policy

Last updated: November 2025

Thank you for shopping with us! Each item in our store is made with care and printed especially for you once you place an order. Because of this, we want to be transparent about our return and refund process.

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All our products are made-to-order, which means we don’t keep inventory and can’t accept returns or exchanges due to change of mind, size, or color preference.

Please review your order carefully before checking out.

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We want you to love your order! If your item arrives damaged, misprinted, or defective, please contact us within 7 days of delivery with:

Your order number

A brief description of the issue

A clear photo of the problem

We’ll gladly replace or refund the item once the issue is verified.

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If an incorrect address was provided and the order has already been shipped, we unfortunately can’t issue a refund. Please double-check your shipping information before completing your purchase.

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Please note that because production begins shortly after your order is placed, we are unable to cancel your order once it has been submitted.

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Approved refunds will be processed back to your original payment method. Please allow 5–10 business days for your bank or credit provider to post the funds.

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Each purchase supports meaningful, faith-inspired creativity. We truly appreciate your understanding that custom-made products help us reduce waste and create with purpose.

If you have any questions about your order or this policy, reach out anytime at echoshandesign@gmail.com — we’re here to help.